In this episode Josh Phegan and Alexander Phillips talk about navigating incoming calls inside of their organisations, handling mobile calls, techniques and technologies, what they hand off to team members, and Alex tells why he uses a land line for some calls.

In this week's episode of the High-Performance Podcast with Alexander Phillips and Josh Phegan they discuss how agents can step up their volume of transactions from one to three, and three to ten transactions per month. It’s an episode about changing your thinking and choosing the types of problems you want to solve.

In this week's episode of the High-Performance Podcast with Alexander Phillips and Josh Phegan they discuss how to keep up in fast-paced environments. With so many different ways the customer interacts, from social inboxes, to calls, emails and SMS, what does Alexander do to keep up and stay in front? What are the go to’s to deal with an ever-increasing volume of work?

In this week's episode of the High-Performance Podcast, Alexander Phillips and Josh Phegan discuss long term success as an agent. Whilst you can earn incredible income during the boom, it’s what you do with that income that determines your wealth. They break down the critical role of staying humble and hungry in any market whilst maintaining simple disciplines to keep you at your best.

In this week’s podcast, Alexander Phillips and Josh Phegan discuss how to work your pipeline in hot markets. With sale prices rapidly accelerating, it’s tempting for vendors to hold off. How can you use an accelerating market to your advantage? What are the key drivers in decisions? And what value adds can you provide to assist sellers in making their decision?

During this week’s podcast, Alexander Phillips and Josh Phegan discuss the importance of creating a brand story in your listing presentation. It’s the ultimate story of what you do for the customer, how you make it easier, better, faster for today’s consumer.

In this podcast Josh Phegan and Alexander Phillips discuss rethinking customer experience, running and working your database, how to use the search function, which customer details you need to enter, and how not to waste time reviewing notes when you should be making calls.

This podcast features Josh Phegan and Alexander Phillips on making faster decisions and building better call lists, matching buyers and sellers with previous appraisals, and creating momentum with a sense of urgency and a bit of fear.

In today's podcast, Josh Phegan and Alexander Phillips talk about getting deal confidence by making the right decisions, understanding buyer urgency and what's driving them, the importance of timing, and staying in control of the process. 

In this week’s podcast, Alexander Phillips and Josh Phegan discuss unique selling propositions. What are they? How do they work? And what are the specific USP’s that win? They delve deep into brand, office and individual USP’s and how to use those when pitching to win.

In this week’s podcast, Alexander Phillips and Josh Phegan discuss what it takes to win on value. They showcase the different ways to present fee, how to understand your value when presenting, what to do during a fee negotiation and simple dialogue to overcome fee objections.

In this week’s podcast, Alexander Phillips and Josh Phegan discuss what it takes to stay fresh during the tsunami of buyer enquiry, feeling prices and fast markets. They delve deep into active recovery routines, finding purpose, celebrating the small wins, and taking time out and away from the game.

In this weeks episode, Alexander Phillips and Josh Phegan discuss false Everests - why it’s so important to start out again once you’ve arrived, why plateaus are an essential part of the journey, how to reset new goals that motivate and inspire you, the power of great relationships, and pushing you to your potential.

In this weeks episode, Alexander Phillips and Josh Phegan discuss the opening moments in building rapid rapport with a potential vendor, the role of customer experience in booking the appointment, setting expectations, and learning from critical errors so you can prevent them in the future.

In this weeks episode, Alexander Phillips and Josh Phegan discuss how to set the terms clearly for the moments that matter, how Alexander sets out the terms of buying before the auction, the power of organisation - getting everything in the right order so you can act quickly, and empowering buyers to act in fast markets.

In this week's episode, Alexander Phillips and Josh Phegan discuss questions as a skill, including what makes a great question, the difference between situational and problem-based questions, how to develop question flow, and the game-changing questions for better conversations.

In this week's episode, Alexander Phillips and Josh Phegan discuss why agents grow a team, including the decision to go all-in, the problems you’re solving, why you need to narrow what you do, and why great team members should amplify what already works.

In this week's episode, Alexander Phillips and Josh Phegan discuss the power of routine. Why do some people have it, and others don’t? What it takes to master routine, the difference between Alexander’s routine when he first started versus today, and how to commit to what you want.

In this week’s podcast, Alexander Phillips and Josh Phegan discuss how to go all in, including why you need to plan well ahead, make sure the market is big enough for your aspirations, grow a team around you, focus on customers, not competitors and do your best in everything you do.

In this week's podcast, Alexander Phillips and Josh Phegan talk through what’s critical to refresh your business, including reviewing what’s worked this year for your best lead sources, resetting your financials around volume, average fee and average sale price, the forecast for what’s ahead with NSW stamp duty changes, preparing for a lockdown so if it happens you have a plan, and the simple idea of "who, not how" to expand your thinking on what’s possible.

In this week’s podcast, Alexander Phillips and Josh Phegan talk through everything closing, including what to do at the end of the listing presentation, how to overcome vendor delay tactics, dealing with different client types,, and effective follow-up that wins every time.

In this week's podcast, Alexander Phillips and Josh Phegan talk through the critical elements for a successful negotiation including how to create the perfect negotiation environment, the role of urgency and understanding needs to drive higher offers, why the 6 elements of an offer matter, and what to do with tough negotiators.

In this week's podcast, Alexander Phillips and Josh Phegan talk through what to do to make the next six weeks count. From re-engaging with your seller hitlist to work our who’s thinking this year and who’s thinking 2021, to reviewing your current listings to adjust to ensure they sell before the end of the year. They also cover how to refresh your energy, case studies and how to develop a forecast for the market ahead.

In this week's podcast, Alexander Phillips and Josh Phegan talk through everything productivity and performance, including how to perform at your best more often, how to reset when you’re off track, the secret to database growth and efficient calls, setting high standards for you and your team.

In this week's edition of the High-Performance Podcast, Alexander Phillips and Josh Phegan talk about Alexander's drive and determination. What is it, and how do you build it? They also cover why it’s important to set new era goals, why you need to have a strong vision for you and your business as a salesperson, and how many focus on their profit and loss, when they should also focus on driving growth on their personal balance sheet.