This is a special edition of our High-Performance Podcast featuring Josh Phegan in a live interview with Alexander Phillips from the 2017 List Sell Negotiate event. This is part 2 of 2, of the interview covering the Service and Experience Economy - how to meet and exceed the need of today's customers, why service matters and delivery remarkable service that becomes your number 1 lead generator.
This is a special edition of our High-Performance Podcast featuring Josh Phegan in a live interview with Alexander Phillips from the 2017 List Sell Negotiate event. This is part 1 of 2, of the interview covering the Service and Experience Economy - how to meet and exceed the need of today's customers, why service matters and delivery remarkable service that becomes your number 1 lead generator.
In today’s podcast, Josh Phegan and Alexander Phillips discuss determining the customer service journey by defining and setting standards, observing customer touch points, shaping the customer service curve, and understanding the customer experience.